M&S International improves customer service with Eurostop Retail Systems in stores
“The Eurostop solution is a big step forward for our Hong Kong business. It will give us a better overall customer experience, provide us with great promotions capability to drive sales, help our store colleagues to be more efficient and give us a modern platform to build on for the future.” Tim Robson, Project Manager, M&S International Business benefits seen by M&S International Integration to M&S’ SAP ERP system provides the Head Office with up-to-date sales data from Hong Kong and Macau stores Real-time lookup from POS into SAP provides store colleagues with real-time stock figures across Hong Kong estate New multi-promotions capability at till point, reduces complexity for colleagues and average wait time for customer, maximising revenue opportunities Custom development projects use innovative technology to enhance the instore experience for colleagues and customers Download the full case study to read more… Case study download Download the full Case Study now to see how M&S International improved customer service in stores. Case study download Please fill out the form below in order to receive the download link for your chosen case study. [email-download download_id=”8228″ contact_form_id=”8241″]
M&S International implements Eurostop Retail Systems in stores
32 Hong Kong stores to streamline their in store experience with Eurostop Retail Systems. Published in Design & Build UK, Volume 9, Issue 4. Eurostop’s POS software, e-pos touch, is already in use and available for M&S franchisees after the company was the first supplier to successfully deliver under the new M&S Data Contract. The international retail software vendor has now been selected to support Hong Kong’s ‘own store’ development and growth strategy across the region. Eurostop’s retail systems are to be installed in 32 M&S stores throughout the busy island metropolis, often described as the place where ‘East meets West’. Download & view Eurostop-MandSSupplement-1-1.pdf (2044 downloads)
ANTA Sports, sponsor of the Winter Olympics, awards Eurostop with Certificate of Appreciation mid-way through rollout of 12,000 stores
Eurostop continues successful roll-out for largest customer to date Eurostop has been selected by Chinese sports retail giant ANTA to supply solutions for its chain of 12,000 stores. Implementation is already underway, with 5,500 stores now live with the Eurostop system in the last three months. So impressed is ANTA management that Eurostop Shanghai has been awarded a ‘Certificate of Appreciation’ midway through the project. Wu Yong Hua, Vice President at ANTA commented; “Eurostop has demonstrated clearly that they can meet the high standard of service that we at ANTA expect and demand. We are very encouraged with the way that the implementation is going so far and appreciate the efforts of the team at Eurostop.” Chen Dong Hai, IT Director at ANTA added; “This is the most outstanding implementation of an IT solution that we have experienced. Eurostop has taken the time to understand our requirements, set up a process to ensure that installations run smoothly. Their expertise shines through.” Mary Lin Xiao Fei, President Assistant at ANTA continued; “As a fast growing company and an official sponsor of the Beijing 2022 Winter Olympics it is crucial that our systems are able to support our continued expansion. The Eurostop solution will provide us with a company-wide view of our operations which will support business decisions.” The implementation at ANTA, which is the largest to date for Eurostop, has been lead personally by Hew Poh Yin, Managing Director for Eurostop Shanghai. Ms Hew commented; “We are delighted to receive this ‘Certificate of Appreciation’ from ANTA. It is testament to the whole team’s hard work and dedication in delivering an excellent service to our customers.”