All Watches enhance customer experience by adopting Eurostop POS and Loyalty Systems
Cloud-based solution provides cost-savings as an alternative for SMEs to eliminate the high cost of physical servers Dashboard monitoring provides remote performance monitoring and tracking, on demand and in real-time Improved CRM enhances customer experience both online and in-store “Eurostop has a very capable and responsive team that is able to drive the project implementation with go live extremely quickly” Darren Ng, Managing Director The Challenge With decades of watch retailing experience, All Watches provide the best retail experience to their customers by focusing on the quality of their products. Being an exclusive distributor of luxurious and branded watches, they strive to deliver exceptional service and products. Through their retail experience and ongoing years of success, All Watches has grown into five retail stores across the country, including one store across the border, in Kuala Lumpur, Malaysia. Due to this business expansion, they have frequent stock movements between the stores; i.e. from warehouse-to-store, store-to-store transfers, and vice-versa. The strenuous manual processes within operations had escalated, leading to balance discrepancies of stock-on-hand and at stock-take audits. Concurrently, customer details were also being recorded and stored manually in a logbook to allow the staff to keep track of past purchases and records. With these manual processes in place, there were understandably issues with data accuracy and also complications within the stores’ daily operations. The Solution The All Watches team was aware of the functionality shortfall with their existing POS system and how it was affecting the smooth running of their retail stores, and were therefore looking for a replacement system. After a couple of meetings and a product demonstration session with Darren Ng, the Managing Director, Darren was convinced that Eurostop’s POS system would be the ideal solution to address their business problem. The solution would ensure that the inventory, stock movements, and transfers would automatically update in the system and provide real-time information. Eurostop’s team also showcased their Loyalty system which tracks customer records and purchase history. Customer data, including member registration details, purchase history, deposits, loyalty points, rewards and other personal information are also automatically updated in the system upon successful registration. The All Watches team was impressed with the overall product demonstration and the benefits that the retail systems would bring to their business. The team also concluded that the Eurostop POS system came with a comprehensive list of features as standard, and yet could be customised according to their specific needs. The team’s capabilities and resourcefulness were the key factors that made them the chosen supplier. The Result The rollout was quick and efficient, with Darren Ng, Managing Director, commenting “Eurostop has a very capable and responsive team that is able to drive the project implementation with go live extremely quickly. They have a responsive support team which is crucial to our retail operations.” A single view of stock across stores The retail team and store staff members are now able to view stock movements in between stores, check product availability, sales commission, and customer information across all stores, from any store. The new retail POS system not only helps to record accurate stock levels, but it has also streamlined workflow by eliminating time consuming manual processes. Seamless customer registration for membership Eurostop’s Loyalty system enables customers to register remotely via their mobile, while browsing through the store. This enhances their in-store experience by reducing waiting time at the counter, which has been particularly useful in the current COVID-19 climate. Upon successful member registration, this information is then reflected instantly in the POS system. Darren said “The customer loyalty module really allows us to improve on our CRM efforts”. Real-time information and dashboard Above all else, the integrated systems provide visibility of real-time data. At the same time, the retail solution also provides a customised management dashboard to allow the management team to make informed decisions and increase operational efficiency. The management team can easily view information such as sales by store, product, customer, stock balance, and more. With this information, All Watches can further enhance their customers’ experience by targeting them with relevant content online and focusing on their needs while in-store. “A responsive support team which is crucial to our retail operations.” Darren Ng, Managing Director All Watches About All Watches All Watches is a reputable and trusted brand with a notable heritage as a timepiece specialist. With extensive experience in the horology industry, Mr Sunny Ng started All Watches in 1984 at Lucky Plaza and later with a second store at Wisma Atria. In 1996, All Watches created a shop-in shop concept first at BHG Bugis Junction and later at OG, Albert Complex. Through the years, All Watches has grown from one shop in 1984 to the current 6 point of sales, including 1 in Kuala Lumpur, Malaysia. With 34 years of retail experience and success, trust and support; All Watches is now the authorised retailer of over 50 established international watch brands, including high-end prestigious names such as Omega, Tudor, Tag Heuer, Breitling, Mont Blanc, and international brands such as Longines, Rado, Ball and Tissot.
Everbest optimises operations and performance by adopting Eurostop MPOS, POS & Retail Systems
A fully integrated system that streamlines internal and external processes Provides up-to-date data consolidation and real-time inventory movement Automates manual work and repetitive tasks to save time and provide true data accuracy “The Eurostop system has really helped save a lot of time in both our internal and external processes” Irene Chan, Business Development Manager The Challenge Everbest base their business model on prioritising meeting customers’ needs and wants. They strive to produce affordable shoes and handbags without compromising on quality. Having a global presence within Southeast Asia, the UK, Mauritius and Australia, Everbest is constantly looking for ways to improve their business performance and to exceed their customers’ expectations. In Singapore alone, Everbest’s presence includes five boutique stores and sixteen consignment stores. To ensure product availability at all times, there are a lot of stock movements between these stores, which had become a challenge to manage. Without a proper system to perform daily tasks and support their primary processes like syncing stock transfers, membership management, sales promotions and consolidation of stock balance etc., the team had to carry out these tasks manually which was not only unproductive, but also prone to human error. The Solution Everbest base their business model on prioritising meeting customers’ needs and wants. They strive to produce affordable shoes and handbags without compromising on quality. Having a global presence within Southeast Asia, the UK, Mauritius and Australia, Everbest is constantly looking for ways to improve their business performance and to exceed their customers’ expectations. In Singapore alone, Everbest’s presence includes five boutique stores and sixteen consignment stores. To ensure product availability at all times, there are a lot of stock movements between these stores, which had become a challenge to manage. Without a proper system to perform daily tasks and support their primary processes like syncing stock transfers, membership management, sales promotions and consolidation of stock balance etc., the team had to carry out these tasks manually which was not only unproductive, but also prone to human error. The Result Streamlined sales and inventory management processes The new integrated systems streamline operational processes within the five boutique stores and sixteen consignment stores. It has enabled the Operations team to eliminate manual data reconciliation and work efficiently by optimising inventory management across all channels. As a result, this has allowed Everbest to reassign the employees’ roles to take on new tasks that require new sets of skills. Real-time data management “The management reports have enabled us to have true visibility of real-time data” Irene Chan, Business Development Manager The new integrated systems streamline operational processes within the five boutique stores and sixteen consignment stores. It has enabled the Operations team to eliminate manual data reconciliation and work efficiently by optimising inventory management across all channels. As a result, this has allowed Everbest to reassign the employees’ roles to take on new tasks that require new sets of skills. Enhancing the overall customer experience Lastly, the newly integrated retail systems not only help to streamline internal and external processes, but this solution has ultimately enhanced their customer in-store experience. Everbest can now supply according to their customers’ demands. Having complete visibility of all product information means that they can ensure availability across all channels, at all times. About Everbest Everbest Shoes & Handbags grounded its roots in Singapore in 1979. Together with a team of employees spearheaded by the founding directors, Everbest Shoes & Handbags has steadily grown to be an international brand. Now Everbest Shoes & Handbags has stretched its wings across the Asian Continent. Satisfying customers’ need is one the critical factors to success, to enable that Everbest Shoes & Handbags has gradually broadened their product range. Initially Everbest Shoes & Handbags started out only manufacturing Ladies Shoes, now the product range has extended to Men’s Wear and Handbags. Nonetheless, leather shoes are not customised to everyone’s needs, a sister brand Tracce shoes was launched specialising in synthetic leather. With constant demands, Everbest Shoes & Handbags is always thinking of ways improving and designing shoes to accustom to customers wants. Throughout the establishment of Everbest Shoes & Handbags, their core philosophy is to design simple, luxury and value for money shoes without compromising quality. These values will continue to drive Everbest Shoes & Handbags forward into the future.
Kwang Sia improve productivity by using Eurostop POS and Loyalty systems
Fully integrated system across all brands and channels, including ecommerce and in-store traffic count, streamlines processes Real-time inventory management optimises supply chain resulting in overall efficiency of operations Centralised CRM system improves customer relationships and results in enhanced customer satisfaction “The Eurostop team goes the extra mile during a project, from the beginning to the end” Esther Chan, VP Kwang Sia The Challenge When embarking on creating an omnichannel and multichannel experience for customers, retailers are faced with the complexity of collating information and data promptly. This was exactly the pain point for Kwang Sia; managing 10 different brands across multiple channels can be quite challenging and without the right systems in place it can be unmanageable. Kwang Sia was looking for a solution that would streamline their current supply chain processes; from improving order tracking and fulfilment, to managing their existing customers across all brands. The system needed to have a centralised database and CRM system to provide visibility of real-time data and information to improve operational efficiency and inform better decision making. The Solution The Kwang Sia team was impressed by Eurostop’s retail solutions, especially the e-pos and e-loyalty system that could help improve their overall business. After a couple of meetings and product demonstrations, Kwang Sia was convinced that Eurostop’s award-winning retail solutions would fit their business needs. Eurostop was the chosen supplier because of its ability to meet their requirements – to streamline processes and optimise workflow across the supply chain, eliminating repetitive tasks like importing and exporting data from the various data sources. The solution would provide customised real-time sales reports and dashboards to monitor business performance. Finally, the after-sales support service that was offered won them over. The Result Swift rollout and project support for immediate business benefits With the support of the experienced Eurostop project team, the rollout of the project was implemented swiftly and with minimal disruption. Eurostop fully committed to ensure that the system was installed on time and the data migration was completed seamlessly for Kwang Sia, with operational efficiency maintained at all times. As a result, Kwang Sia is now able to analyse sales performance both in-store and online, monitor stock movements, in-store traffic counts and have true visibility of customers’ data. Real-time inventory management for operational efficiency Kwang Sia can now leverage the e-pos and inventory system through mobile technology to improve customer satisfaction. The overall system, inclusive of their e-Commerce store, is fully integrated to provide real-time information which will provide benefits such as the ability to monitor stock movements and to simplify stock take processes across multiple channels. “A customized and integrated solution that meets our needs” Esther Chan, VP Kwang Sia Centralised CRM system with e-loyalty across all brands With a centralised CRM system, Kwang Sia can enhance customer experience by using the integrated e-loyalty system. So now, their customers can shop, collect and redeem points and rewards across all their brands. The e-loyalty system also consists of digital receipts or e-Receipts of past transactions for digital consolidation of records. Additionally, the application is also integrated to both online and offline stores where customers can connect directly via social media channels or contact the preferred store directly via WhatsApp. Eurostop’s e-loyalty system also provides an in-store booking system from within the application to control crowd limits and in-store visits, which has been particularly useful during the challenging COVID pandemic. Kwang Sia’s customers can now pre-book, cancel and rebook appointments using hourly slots at their preferred store. About Kwang Sia With more than thirty years of experience, Kwang Sia is a leading premium fashion retailer in Southeast Asia. Headquartered in Singapore, they have a retail network across Singapore and Thailand. They are the partner of choice for leading global fashion brands such as A Bathing Ape, Diesel, Gerts, HUGO BOSS, Max Mara, MAX&Co., Marella, Weekend by Max Mara, We Are Special, Y-3, and Versace. Their retail philosophy is guided by their understanding of the needs of their discerning customers who value quality and service, as well as their innate understanding of each of the brands in their diversified portfolio. They create a complete retail experience for their customers; beginning from immaculate stores in premier retail malls to impeccable and highly personalised service of their staff.
Retailers in Singapore can now save up to 90% of cost on Eurostop POS Software and Inventory Systems with the PSG Grant
Eurostop Singapore Pte Ltd. awarded as a PSG approved vendor for POS software and inventory management software in Singapore. Eurostop Singapore Pte Ltd. has been appointed as a Pre-Approved SMEs Go Digital Vendor for our EPOS and enhanced retail management system, e-retail. This means that eligible retailers may be able to apply for a government grant of up to 90% when purchasing these POS software and inventory management systems in Singapore. The Singapore Government grants, such as the Productivity Solutions Grant (PSG), support companies who are keen on adopting IT solutions to enhance business processes and increase productivity. It spans several industries, including retail. SMEs can apply for PSG if they meet certain criteria, and may be eligible for a pre-scoped and government agency approved solution. Solutions are evaluated on capacity and capability; as well as whether the solution meets the requirements of target sectors. Eurostop Singapore Pte Ltd. are delighted to be appointed for the period 11 June 2020 to 10th June 2021 by Infocomm Media Development Authority (IMDA), with the maximum government funding support level being raised to 90%. Hew Poh Yin, Managing Director, Eurostop Singapore said “In the current situation with COVID-19, I am pleased that eligible retailers looking to enhance their IT retail operations will receive government support, which is much needed at this time. Retailers will be able to benefit from Eurostop’s POS and Head Office Systems without significant investment. Furthermore, I hope that our systems will enable them to operate more efficiently and improve business, aiding recovery, especially at this time. If you are interested in finding out more about the PSG grant and how our solutions can help your retail business, please get in contact today.
Jones Bootmaker updates EPOS and Stock Control systems with Eurostop
Jones Bootmaker, the classic shoe retailer joins Pavers Shoes and benefits from integrated retail and EPOS solutions Eurostop, a supplier of connected retail, stock control and EPOS solutions for the fashion, footwear and lifestyle sectors, has implemented its e-pos Touch solution at 42 Jones Bootmaker branches. Acquired by York-based Pavers Shoes in March, Jones Bootmaker has outlets across the UK, and now has systems that are fully integrated with its new parent company. Image sourced from Mynt As well as Eurostop’s retail management solution e-rmis, its stock control management, and e-cubes data mining solutions, Jones Bootmaker has installed e-pos Touch at each of its branches in a few weeks and have live retail Sales and Stock across the entire EPOS estate, with visibility of customer loyalty data. Phillip Moylan, Sales Manager at Eurostop said; “We are delighted to welcome Jones Bootmaker as clients. At Eurostop we are dedicated to providing systems that are easy and straightforward for our customers to install. Our experience gained in China, where we have completed roll-outs for customers with many thousands of stores, means that we have been able to streamline the process for our clients in the UK so that business can carry on with as little disruption as possible.” A long term user of Eurostop systems, Pavers is also using Eurostop solutions for its retail outlets in India.
Omni-channel & multi-lingual e-pos touch system at RBTE 2014
We are delighted to present the latest offering of our omni-channel and multi-lingual e-pos touch system at RBTE 2014. Eurostop e-pos Touch software can be used for standalone shops, concessions and franchises and can easily be integrated with the e-rmis head office system for larger users. The latest version is multi-lingual and designed with a Microsoft Windows 8 look and feel, with adjustable icons on the display to suit the user. The new Eurostop e-pos Touch software has been optimised to run on a range of hand held devices including tablets and smartphones. e-pos Touch software is available on fixed tills, tablet and smartphone devices, with a special version for mobile phone retailers that handles IMEI codes. The software is easier and more intuitive for staff to use, reducing the requirement for training, and utilises mobile technology such as voice activation, making reporting for managers much quicker. The new release will run alongside current versions of e-rmis in a mixed environment (Windows 7, Windows 8) and provides a flexible, risk free upgrade path for existing customers. Phillip Moylan, Sales & Marketing Manager at Eurostop commented; “We are looking forward to being at RBTE 2014, expected to be the largest gathering of the retail industry in Europe, with thousands of visitors. It will give us the opportunity to meet with customers and demonstrate our new e-pos Touch software that is easier to use and brings the latest look and feel to the till point, reflecting the trends in new hand held and tablet technologies. Linked to our other business systems it will assist retailers to better serve customers, increasing sales and profitability.” As seen in http://www.retailtechnologyreview.com/ http://www.fibre2fashion.com/
Point de vente (POS) d’entreprise pour les détaillants
Contactez-nous Point de vente (POS) d’entreprise pour les détaillants La solution EPOS d’Eurostop, e-pos touch, fait bien plus que simplement traiter les transactions de vente. Dans le cadre de votre système de point de vente connecté, il s’agit d’un outil de vente omnicanal et multilingue sophistiqué qui vous aide à fournir le meilleur service client possible en magasin. Conçu par des détaillants pour les détaillants de mode, de chaussures et de bijoux. Factsheet Download Request a Call EPOS – Plus qu’une simple caisse Bien sûr, e-pos touch permet de traiter les ventes et les remboursements, mais les clients exigent une expérience toujours plus sophistiquée en magasin, alors pourquoi s’arrêter là ? Fournissez à votre personnel de vente un outil qui leur permettra de vérifier en direct les informations sur les produits et l’inventaire des stocks de n’importe où dans l’entreprise. Recueillez des informations sur la fidélité des clients, effectuez des ventes incitatives ou utilisez des promotions avancées. L’EPOS en direct signifie que quelle que soit la taille de votre domaine EPOS, des informations précises sur les stocks de l’ensemble de l’entreprise sont disponibles à chaque point de caisse, dans chaque magasin. Améliorez votre expérience en magasin Ajoutez une nouvelle dimension à l’expérience en magasin avec un écran arrière multimédia couleur. Immerger les clients dans l’expérience du magasin et s’engager avec des promotions ou des opportunités de vente incitative ; tous contrôlés depuis le siège social. L’écran orienté client permettra également au personnel de vente de pouvoir communiquer directement avec les clients internationaux à l’aide de l’assistance multiculturelle”…. Même si vous êtes en milieu de transaction. Votre domaine EPOS dans la paume de votre main Contrôlez et surveillez votre activité mondiale d’une simple pression sur un bouton. Chacun de vos magasins physiques fait partie de l’entreprise mondiale. Dans un monde de vente au détail omnicanal, vous souhaitez un moyen simple et rapide de prendre des décisions commerciales pouvant être propagées à vos magasins le plus rapidement possible. Notre gestionnaire de parc EPOS se synchronise avec le logiciel de contrôle des stocks et de gestion des marchandises d’Eurostop, ainsi qu’avec les systèmes ERP (SAP) avec une partie ou la totalité de votre parc EPOS, afin que vous puissiez offrir une expérience client cohérente dans vos magasins et canaux. Cela inclut la synchronisation instantanée des modifications apportées au stock, aux promotions, au CRM, à la sécurité, aux invites et aux devises. Développez votre entreprise et traversez les frontières L’EPOS d’Eurostop est actuellement utilisé dans près de 30 pays à travers le monde, des petits indépendants aux grands détaillants de niveau 1 avec plus de 12 000 magasins – e-pos touch est une solution éprouvée, évolutive et multilingue. En tant que solution utilisée sur tous les continents (Royaume-Uni, Europe, États-Unis, Asie), nos fonctionnalités incluent également l’impression fiscale pour différents pays. Profitez de notre expérience dans le commerce international et les lois fiscales locale et parlez- avec nous pour développer votre entreprise. L’image est tout Eh bien, c’est important et cela fait partie de votre identité. Tous les points de contact avec les clients doivent être cohérents et votre principal argument de vente en magasin doit donc renforcer l’esthétique de votre marque. Personnalisez votre interface EPOS pour refléter votre image de marque. Rapports et analyses des ventes La fonctionnalité de rapportset d’analyse des ventes vous permet de capturer et d’analyser les performances de vente de vos magasins. Gestion de la clientèle Les capacités de gestion des clients permettent aux détaillants d’augmenter de manière proactive la quantité de clients de haute qualité. Tarification internationale Commerce international avec plusieurs devises, impression fiscale et options multilingues Gestion de l’inventaire La gestion de la quantité d’inventaire sur place joue un rôle essentiel dans le succès de votre magasin. Livraisons directes Les magasins peuvent réserver et mettre à jour le stock par rapport aux bons de commande. Accomplissement omnicanal Avertit et permet au personnel du magasin de traiter et de suivre les commandes multicanaux des magasins d’expédition. Fonctionnalités EPOS Pour plus de détails, cliquez sur le bouton ci-dessous DÉVELOPPER LA LISTE DE FONCTIONNALITÉS Transactions Sale / refund / exchangeScan / product enquiry / key in SKUSuspend transactionRecall transactionView historyProduct enquiryCash calculatorItem infoAssign sales person per line / transaction Inter Branch Inter branch transfersLive stock check for any storeSell and fulfill from any store Shop Performance Sales reportDeposit reportCourtesy phone reportDaily by hour reportWeekly by daySGV reportWeekly by hour reportReserves reportRepairs reportSales report by staff member Methods of Payment CashChequeCredit cardVoucherBank transferCredit noteDepositReserveMulti tenderSplit paymentSerial Gift VoucherGivex Back Office Flash salesX, Z & B readPetty cash paid in & outPickupsDelivery with / without POSafe contentRepairsStock takesBHT uploadPrint invoiceEOD reportFCD reportPrint journalLabel printingAdvice note confirmation Till Operations AdminClocking in / Clocking outWeatherCalendarMailHelpMessagesInternet Receipt Scan for refund modeScan for transaction recallGift receiptsEmail receiptsConfigurable logo and trailer International MultilingualMulticurrencyAlternative tax ratesTax exemptFiscal printing Security Secure loginsMask loginLock screenPermissions for functionsPermissions for report access Customer Accounts Customer sales historyLoyaltyAdd to mailing listCustom fields Promotions Complex promotionsCustomer promotionsPrice over by line / transactionDiscount by item / transactionVoiding items / transactions Hardware PC – Windows basedTablet – Windows basedCompatible with standard bar code scannersCompatible with standard receipt printers DÉVELOPPER LA LISTE DE FONCTIONNALITÉS Transactions Sale / refund / exchangeScan / product enquiry / key in SKUSuspend transactionRecall transactionView historyProduct enquiryCash calculatorItem infoAssign sales person per line / transaction Inter Branch Inter branch transfersLive stock check for any storeSell and fulfill from any store Shop Performance Sales reportDeposit reportCourtesy phone reportDaily by hour reportWeekly by daySGV reportWeekly by hour reportReserves reportRepairs reportSales report by staff member Methods of Payment CashChequeCredit cardVoucherBank transferCredit noteDepositReserveMulti tenderSplit paymentSerial Gift VoucherGivex Back Office Flash salesX, Z & B readPetty cash paid in & outPickupsDelivery with / without POSafe contentRepairsStock takesBHT uploadPrint invoiceEOD reportFCD reportPrint journalLabel printingAdvice note confirmation Till Operations AdminClocking in / Clocking outWeatherCalendarMailHelpMessagesInternet Receipt Scan for refund modeScan for transaction recallGift receiptsEmail receiptsConfigurable logo and trailer International MultilingualMulticurrencyAlternative tax ratesTax exemptFiscal printing Security Secure loginsMask loginLock screenPermissions for functionsPermissions for report access Customer Accounts Customer sales historyLoyaltyAdd to mailing listCustom fields Promotions Complex promotionsCustomer promotionsPrice
POS Case studies
All Posts| POS Case studies| Chateau de Sable invests in Eurostop retail… September 24, 2024 Children’s fashion retailer renowned for quality fabric and finish invests in retail systems to streamline business and customer… Read More Beauty brand TheFaceShop manages complex store promotions… September 24, 2024 Successful international natural beauty brand manages over 1000 products using Eurostop’s retail management solution TheFaceShop is a leading… Read More Winter Time wraps up its sales and… September 24, 2024 Leading international winter clothing specialist invests in state of the art systems to support global expansion Winter Time… Read More 100% Remote Rollout of Full Livestock Retail… April 16, 2021 “We are already seeing the benefits and really seeing the potential of the systems in the short time… Read More Bovet 1822 chooses Eurostop Retail Systems for… April 12, 2021 Seamless project implementation within a short timeline The best solution that fits unique business needs and requirements Professional,… Read More All Watches enhance customer experience by adopting… February 11, 2021 Cloud-based solution provides cost-savings as an alternative for SMEs to eliminate the high cost of physical servers Dashboard… Read More Everbest optimises operations and performance by adopting… January 29, 2021 A fully integrated system that streamlines internal and external processes Provides up-to-date data consolidation and real-time inventory movement… Read More Kwang Sia improve productivity by using Eurostop… January 13, 2021 Fully integrated system across all brands and channels, including ecommerce and in-store traffic count, streamlines processes Real-time inventory… Read More Flexible Eurostop systems help Simmonds meet busy… November 5, 2019 Flexible retail systems enable pop-up schoolwear shops to help manage the busy summer, extending the sales period to… Read More Shaws Department Stores invest in Eurostop to… November 5, 2019 “We looked at a number of solutions and when we asked Eurostop whether the system could meet our… Read More Tiso achieves faster stock replenishment, optimising customer… January 4, 2019 “The stock replenishment facility within e-rmis was exactly what we were looking for. It gives us far greater… Read More Trotters Childrenswear chooses Eurostop for Seamless Migration… October 24, 2018 “It was one of the smoothest and quickest system rollouts that we have experienced. Eurostop made the changing… Read More Hawes & Curtis implements retail systems from… October 5, 2018 “A personal service, not just excellent customer service, is paramount to the Hawes & Curtis brand experience.” CEO… Read More Robert Goddard transforms retail operations with Eurostop June 22, 2017 “The Eurostop team are extremely knowledgeable and professional but more importantly very approachable. The team ensured the migration… Read More Galaxy Optical sees bright future ahead with… March 24, 2017 “Eurostop’s knowledge and understanding of European fiscal compliance was invaluable, they guided us through the taxation and legislation… Read More FatFace makes a splash across the pond… February 3, 2017 “As a business moving into a new market, we needed an IT partner with international experience, that understood… Read More Base Clothing wins with seamless multichannel customer… November 16, 2016 “Eurostop has made replenishment and fulfilment seamless. The automatic requests save us so much time, we can share… Read More Northern Ireland jeweller Argento chooses retail systems… April 6, 2016 New retail systems provide improved stock management across fashion jeweller’s retail stores. Argento is one of the… Read More Luxury mobile phone provider Vertu rings the… August 28, 2015 Vertu’s investment in latest technology ensures premium level customer experience Vertu aims to deliver the world’s best luxury… Read More Help for Heroes Trading grows with Eurostop… August 27, 2015 Integration capabilities are key for new Debenhams concessions Help for Heroes Trading Limited is the retail arm of… Read More Award winning, premium fashion retailer Jules B… August 26, 2015 Seamless transparent fulfilment across stores and warehouse ensures responsive customer service for online orders Jules B has been… Read More Orelia unique jewellery brand expands into US… August 26, 2015 British costume jewellery designer leads market supplying UK retailers and high profile Topshop concessions in USA. Orelia, a… Read More Gaynor Sports invests in Eurostop’s retail management… August 26, 2015 ‘Mecca’ for outdoor clothing in heart of Lake District uses Eurostop systems to manage sales of thousands of… Read More Successful fashion brand CHARLES & KEITH builds… August 25, 2015 Successful international fashion brand CHARLES & KEITH has over 350 stores worldwide, through which they bring trends to fashion-forward… Read More Classic men’s clothing retailer, Roderick Charles, measures… July 8, 2014 Quality bespoke gentleman’s outfitters relies on specialist merchandising systems across it’s retail chain and website. Founded in 1992,… Read More Iconic British handbag brand empowers retail operations… January 24, 2014 Iconic British handbag brand empowers retail operations with Eurostop Founded in 2008, the Cambridge Satchel Company produces colourful… Read More Nevisport’s continued investment in Eurostop supports growing… January 24, 2014 Leading outdoor and snow sports retailer relies on Eurostop’s retail management solution to promote transparency, accelerate stock control… Read More Overland Shoes continues to invest in Eurostop… January 24, 2014 Premium G-Star RAW Footwear brand relies on Eurostop to integrate stock control and merchandising across Belgium, France, Germany,… Read More Pazzion sets new trend in retail management… January 24, 2014 Singaporean ladies’ shoe designer invests in latest technology to support ambitious international growth plans Pazzion shoes are designed… Read More Erke Sports brand rolls out Eurostop systems… September 1, 2011 International sports apparel company rolls out retail IT systems countrywide. Erke is an international sports brand and part… Read More Leading Labels maintains margins thanks to Eurostop’s… October 3, 2009 Out-of-town, multi brand fashion retailer reaps benefits from investment in retail system across its 23 stores in the… Read More Nevisport Leading outdoor and snow sports retailer… October 19, 2008 From one small store founded in Fort William High Street in 1970, Nevisport has grown into one of… Read More Ann Summers sees 4% increase in sales… May 7, 2008 Ann Summers is one of the most successful privately held companies in the UK. It has over 7500… Read More Ben Sherman expands retail
Tenant Management System (e-mall)
Contact us Our Tenant Management System, e-mall, is a complete hosted and managed solution for collecting POS sales and reporting of business intelligence data for leased retailers and F&B outlets. Factsheet Download Request a Call Collect and report on the sales data that you need For landlords looking to rent space based on a percentage turnover model, e-mall is an effective and efficient service that will allow you to collect and report on the sales data that you need. We are focused on making your life as easy as possible. With additional information such as ‘end of lease’ alerts, you can ensure that your valuable rental space is not left empty. Our tenant management software a simple, yet reliable way for tenants to submit daily sales Your retail and F&B outlets will need to submit their daily sales. Our tenant management system provide a quick and easy way to do this. With success monitoring and various submission methods to choose from, depending on if they are a permanent lease or just a pop-up store. Our architecture has been designed so that additional cabling is not required and a full range of third party POS hardware is supported. Reduce your support costs, while you let us look after your tenants and data No maintenance costs. No on site IT staff required. Our tenant management system is really convenient for landlords, with no maintenance required. We offer a complete service from setup, to liaising and training of tenants and full after sales support of the system. This is extended to chasing missing sales and verifying sales with tenants if there are any discrepancies reported by the landlord. Your data is important to us, and confidentiality is key. All information is transferred and stored in a secure hosting environment with guaranteed up-time. That just leaves you with the job of checking your tenant’s sales data. Make the most of your information with our tenant management software Now that you have the data, you need relevant business insights. Our business intelligence tool, e-cubes for TMS has been specially designed to report on tenant sales at business or company level. Along with tenant attributes, and additional options for more advanced and customised reporting, this provides you with the information you need at your fingertips. Tenant Management System Features For more details, click on the button below Expand Feature list System Architecture Cable freeSoftware adapter can be installed on any POS application Alerts Missing salesTenant lease expired Service TrainingSetupChasing missing salesLiaising with tenants and mall Data submission methods Web serviceFTP CSV importManual entry via Mall Application System (for temporary pop-ups) Reporting Customise your own e-cube reportsOverall PerformanceCategory PerformancesTenant PerformanceTenant Type AnalysisMobile reporting on the go with e-mobileDaily Sales RevenueFloor Level PerformanceCategory PerformanceTenant PerformanceTrouble Tenant AnalysisTenant Performance Per Square Foot Technology Microsoft SQL ServerMicrosoft ASP.NET Mall Application System Automatic invoice generation based on GTOBrandedTenant details including GTOAutomatic invoice generation based on GTO Security SSL securityUser permissions based on login Expand Feature list System Architecture Cable freeSoftware adapter can be installed on any POS application Alerts Missing salesTenant lease expired Service TrainingSetupChasing missing salesLiaising with tenants and mall Data submission methods Web serviceFTP CSV importManual entry via Mall Application System (for temporary pop-ups) Reporting Customise your own e-cube reportsOverall PerformanceCategory PerformancesTenant PerformanceTenant Type AnalysisMobile reporting on the go with e-mobileDaily Sales RevenueFloor Level PerformanceCategory PerformanceTenant PerformanceTrouble Tenant AnalysisTenant Performance Per Square Foot Technology Microsoft SQL ServerMicrosoft ASP.NET Mall Application System Automatic invoice generation based on GTOBrandedTenant details including GTOAutomatic invoice generation based on GTO Security SSL securityUser permissions based on login Frasers Centrepoint Malls Eurostop is a leading solution for landlords and tenants in South East Asia. Sales information is collected, managed and reported on with ease using Eurostop’s TMS at Frasers Centrepoint Malls. Customer Success Let’s Get Started We will help you to achieve your goals and to grow your business. REQUEST A DEMO +44 (0) 208 991 2700 Find out more about Eurostop’s solutions, products and services Email [email protected] Phone +44 (0) 208 991 2700
EPOS (e-pos)
Contact us Retail EPOS Software Eurostop’s EPOS (Electronic Point of Sale) system, e-pos touch, does so much more than just process sales transactions. As part of your connected retail EPOS software, it’s a sophisticated omni-channel and multilingual sales tool that helps you provide the best possible customer service in store. Designed by retailers for fashion, footwear and jewellery retailers. Factsheet Download Request a Call EPOS – More than just a till Of course, e-pos touch allows you to process sales and refunds, but customers are demanding an ever more sophisticated experience in store, so why stop there? Provide your sales staff with a tool that will allow them to check live product information and stock inventory from anywhere across the company. Collect customer loyalty information, upsell or use advanced promotions. The live EPOS means that no matter what the size of your EPOS estate, accurate stock information from across the business is available at every till point, in every store. Enhance your in store experience with our retail EPOS software Add a new dimension to the in-store experience with a full colour multimedia rear display. Immerse customers in the store experience and engage with promotions or upselling opportunities; all controlled from Head Office. The customer facing screen will also empower sales staff to be able to communicate directly with international customers using ‘multi culture assist’…. even if you are mid transaction. Your EPOS estate in the palm of your hand Control and monitor your global business at the touch of a button. Each of your bricks and mortar stores are part of the global business. In an omni-channel retail world, you want a quick and easy way to make business decisions that can be propagated to your stores as quickly as possible. Our EPOS estate manager synchronises with Eurostop’s stock control & merchandise management software, as well as ERP systems (SAP) with part or all of your EPOS estate, so that you can provide a consistent customer experience across your stores and channels. This includes instant synchronisation of changes to stock, promotions, CRM, security, prompts and currencies. Grow your business and cross borders Eurostop’s EPOS is currently in use in nearly 30 countries worldwide, from small independents to large Tier 1 retailers with over 12,000 stores – e-pos touch is a proven solution which is scalable and multilingual. As a solution which is used across continents (UK, Europe, USA, Asia), our features also include fiscal printing for different countries. Take advantage of our experience in international trading and local tax laws and speak to us about expanding your business. Image is everything Well, it’s important and part of your identity. All customer facing touch points should be consistent and so your main selling point in store should reinforce your brand aesthetics. Customise your EPOS interface to reflect your brand image. Sales Reporting & Analytics Sales reporting and analytics functionality allows you to capture and analyse your stores’ sales performance. Customer Management Customer management capabilities enable retailers to proactively increase the quantity of high-quality customers. International Pricing Trade internationally with multi-currency, fiscal printing and multi language options Inventory Management Managing the quantity of on-site inventory plays a vital role in the success of your store. Direct Deliveries Stores can book in and update stock against purchase orders. Omni-channel Fulfilment Notifies and allows store staff to process and track multi-channel orders from shipping stores. EPOS Features For more details, click on the button below Expand Feature list Transactions Sale / refund / exchangeScan / product enquiry / key in SKUSuspend transactionRecall transactionView historyProduct enquiryCash calculatorItem infoAssign sales person per line / transaction Inter Branch Inter branch transfersLive stock check for any storeSell and fulfill from any store Shop Performance Sales reportDeposit reportCourtesy phone reportDaily by hour reportWeekly by daySGV reportWeekly by hour reportReserves reportRepairs reportSales report by staff member Methods of Payment CashChequeCredit cardVoucherBank transferCredit noteDepositReserveMulti tenderSplit paymentSerial Gift VoucherGivex Back Office Flash salesX, Z & B readPetty cash paid in & outPickupsDelivery with / without POSafe contentRepairsStock takesBHT uploadPrint invoiceEOD reportFCD reportPrint journalLabel printingAdvice note confirmation Till Operations AdminClocking in / Clocking outWeatherCalendarMailHelpMessagesInternet Receipt Scan for refund modeScan for transaction recallGift receiptsEmail receiptsConfigurable logo and trailer International MultilingualMulticurrencyAlternative tax ratesTax exemptFiscal printing Security Secure loginsMask loginLock screenPermissions for functionsPermissions for report access Customer Accounts Customer sales historyLoyaltyAdd to mailing listCustom fields Promotions Complex promotionsCustomer promotionsPrice over by line / transactionDiscount by item / transactionVoiding items / transactions Hardware PC – Windows basedTablet – Windows basedCompatible with standard bar code scannersCompatible with standard receipt printers Expand Feature list Transactions Sale / refund / exchangeScan / product enquiry / key in SKUSuspend transactionRecall transactionView historyProduct enquiryCash calculatorItem infoAssign sales person per line / transaction Inter Branch Inter branch transfersLive stock check for any storeSell and fulfill from any store Shop Performance Sales reportDeposit reportCourtesy phone reportDaily by hour reportWeekly by daySGV reportWeekly by hour reportReserves reportRepairs reportSales report by staff member Methods of Payment CashChequeCredit cardVoucherBank transferCredit noteDepositReserveMulti tenderSplit paymentSerial Gift VoucherGivex Back Office Flash salesX, Z & B readPetty cash paid in & outPickupsDelivery with / without POSafe contentRepairsStock takesBHT uploadPrint invoiceEOD reportFCD reportPrint journalLabel printingAdvice note confirmation Till Operations AdminClocking in / Clocking outWeatherCalendarMailHelpMessagesInternet Receipt Scan for refund modeScan for transaction recallGift receiptsEmail receiptsConfigurable logo and trailer International MultilingualMulticurrencyAlternative tax ratesTax exemptFiscal printing Security Secure loginsMask loginLock screenPermissions for functionsPermissions for report access Customer Accounts Customer sales historyLoyaltyAdd to mailing listCustom fields Promotions Complex promotionsCustomer promotionsPrice over by line / transactionDiscount by item / transactionVoiding items / transactions Hardware PC – Windows basedTablet – Windows basedCompatible with standard bar code scannersCompatible with standard receipt printers Third Party Integrations A personal service, not just excellent customer service, is paramount to the Hawes & Curtis brand experience. CEO Touker Suleyman Read in French Let’s Get Started We will help you to achieve your goals and to grow your business. REQUEST A DEMO +44 (0) 208 991 2700 Find out more about Eurostop’s solutions, products and services Email [email protected] Phone +44 (0) 208 991 2700