Must-Have Features in Retail EPOS Systems for 2021 & Beyond
Must-Have Features in Retail EPOS Systems for 2021 and Beyond As with all technology, retail EPOS (Electronic Point-of-Sale) systems are continuing to evolve and improve every year. You probably already have an EPOS system in place, but if it’s been more than a few years, chances are it’s lacking many of the features that are now coming to be seen as standard – and expected. This won’t simply put you at a disadvantage relative to other retailers with more modern systems. It can even harm your customer experience, and good CX is critical for holding onto customers. Today’s retail EPOS systems are robust and full-featured, capable of handling a wide variety of tasks at once which saves time and money while improving service. For example… Full Mobile Payment Support EPOS systems are no longer locked to physical sites. The best EPOS service providers also offer dedicated highly secure mobile devices which can do everything an in-store POS system can but in a handheld form. This allows your representatives to go anywhere and make sales wherever they may be. It can even enable service reps to directly place orders while working with a customer. Mobile EPOS systems are also perfect for trade shows, fairs, and pop-up stores. Direct Access To Your CRM EPOS systems don’t merely process payments – they can be connected directly to your Customer Relationship Management system or other customer databases. Staff processing sales can see all relevant information on the shopper, which gives them extra intelligence for offering relevant up sales and other services. This can also speed up the checkout process when nearly all needed information is already available at the salesperson’s fingertips. Accepting A Wider Variety Of Payments The number of payment methods a person might want to use has skyrocketed in the past decade. Consumers have come to expect numerous types of electronic payment systems such as mobile wallets, contactless (NFC) payments, not to mention Buy Now, Pay Later ( BNPL) and cryptocurrencies. Which payment types you choose to accept will depend on your needs, but broadly speaking, accepting more types of payments will benefit both you and your customers by offering choice and convenience. Ease Of Use Fortunately, all these new features don’t make current EPOS systems overly difficult to use. Advances in user interfaces have enabled highly robust retail EPOS devices which are also easy and intuitive to use. This reduces training costs, as well as speeding up checkouts – another way to improve your CX. Businesses around the globe trust Eurostop, one of the top providers of POS and retail management systems in ternationally. Click here to request a free demo!
How Mobile Point of Sale (mPOS) Systems Go Beyond Payment Processing
How Mobile Point of Sale (mPOS) Systems Go Beyond Payment Processing Mobile Point of Sale (mPOS) systems are becoming true game-changers in the world of payment processing. With mPOS devices, you can accept payments literally anywhere, using a convenient handheld system. They accept a wide range of payment types and are also popular with customers affording them the option to make payment flexibly in convenient locations in store. Smaller businesses can particularly benefit from mobile Point of Sale systems since it allows them to compress a lot of processing power into a single device with a small footprint. However, businesses of all sizes can make use of mPOS, as the technology also allows a business to scale up flexibly during busy promotional periods and can be used to facilitate social distancing required as a result of COVID-19. mPOS systems go well beyond simple payment processing, with features that can make it far easier to manage a retail business. These are some of the most important features that often go overlooked. Five Extra Benefits From Mobile Point Of Sale Systems 1 – Dedicated devices bring extra durability and convenience Some mPOS systems run on standard consumer-grade phones and claim this is a benefit. However, the actual benefits of this approach are questionable because of two main issues. First, all too often they rely on smartphone cameras for scanning, which can be unreliable. Dedicated devices may also contain integrated card readers so that you don’t have to worry about carrying additional devices and connection issues. Furthermore, handheld units also need to be robust as hopefully they will be in frequent use, not to mention surviving accidental drops. Phones are much less rugged than specialised hardware. A better approach is to utilise robust and dedicated devices custom-built for the purpose. They cost a bit more to lease, but you get dedicated scanners which will be far more accurate and reliable than what are found on smartphones, and hardware that offer you and your customers a superior experience. 2 – mPOS Devices Become Cashflow Management Systems Businesses that are primarily or entirely mobile/digital, without physical holdings, are often challenged to properly track their cash flow. Because mPOS systems link directly into transactional databases, they become an easy way to track cash flow in and out, as well as analyse sales trends. This tracking can, for example, prevent over-or under-stocking on seasonal items by giving business owners all the sales information they need, right at their fingertips. 3 – Collecting And Accessing Customer Information On The Go Another way that mPOS systems go beyond simple payment processing is that they can also be a valuable part of your customer relationship management. Along with payment details, mPOS devices can capture numerous pieces of customer data, instantly adding them to your CRM database for analysis or retrieval. This is particularly important if your business caters to younger buyers like those under 40. These buyers have grown up in an intensely personalised sales environment and expect an “Amazon-style” sales experience whenever possible. Collecting their data with your mobile Point of Sale device allows you to offer customised promotions, personalised coupons, and similar incentives which are targeted directly at each buyer. 4 – Instant Integration With Your Online Systems For businesses running multiple or mixed physical and digital sales channels, tracking inventory and sales can be a complex operation. This is especially true if both physical and digital outlets are pulling from the same stockpool, be that warehouse(s) and/or stores. It’s critical to avoid stocking issues that could delay or prevent deliveries. mPOS devices prevent these sorts of issues because they connect directly to a central inventory database, as well as feeding into the same overall sales data as every other aspect of your business. All data is instantly accessible on the device, allowing for on-the-go monitoring of the state of your business and stocking, no matter the situation. 5 – Having A Backup Plan In Place Finally, one of the most under-discussed benefits of mobile Point of Sale devices is their ability to act as backup systems. What if, for example, the power goes out in your business, or your main digital connection goes down? Your mPOS devices are there, battery-powered, and utilising cellular service rather than a wired connection. They’re an excellent failover option if contingencies have gotten in the way of your daily business. In addition, their portability makes them a great option for a variety of short-term applications. They’re perfect for situations such as pop-up stores, trade show booths or street fairs, where you don’t want to haul major computing equipment around. Having a few mPOS devices allows you a lot of extra flexibility. Get Mobile Point of Sale (MPOS) Software Eurostop is one of the most trusted providers of POS systems in the world, with a variety of software and hardware solutions for every need. Click here to request a free demonstration of our systems!
Is It Time to Update Your Retail POS System?
If you’re in retail, you undoubtedly have some form of retail POS system in place, with software running your various points-of-sales which are probably linked together in some way. However, there have been big advances in POS software in the past decade – Big advances in both cloud computing and “smart” processing systems that allow modern retail POS systems to go far beyond the terminals and database-style number-crunching typical in older POS software.
5 Reasons Every Retailer Needs Retail EPOS Software
What Benefits Does Retail EPOS Software Bring to Businesses? Modern retail is more complicated than ever before. Even small operations may find themselves juggling multiple outlets, balancing both offline and online sales while struggling to stay on top of their business. In response, retail EPOS (Electronic Point of Sale) software has become more robust, providing the best way for retailers to manage stock, keep track of customers, and make smart data-driven decisions about the future. There are many benefits to investing in retail EPOS software, and few reasons not to. Five Reasons Every Retailer Needs Retail EPOS Software 1 – Improved inventory management The right EPOS application can help you manage inventory across multiple outlets, as well as online shops. You can track all inventory at a glance, as well as instantly getting detailed reports on sales, stocks, and trends. This allows you to make much more precise orders and avoid under/over-stocking. 2 – Faster checkout processes Today’s customers are time-focused and don’t like having their time wasted. Whether it’s standing in line at a store or waiting for online sales to process, they want the process done as quickly as possible. EPOS software allows you to streamline this process, reducing customer inconvenience. In turn, this leads to improved customer satisfaction and more repeat business. 3 – Improve consistency across multiple outlets Maintaining the customer experience across every outlet can be difficult without a centralised software solution tying it all together. EPOS software allows you to maintain prices and stock across every outlet and avoid situations where the experience could be degraded in different areas of your business. 4 – Better employee management Retail EPOS software gives you significant insights into the behaviours of your staff. Employee logins are tracked, and their performance can be analysed with the same level of detail as your stocking and ordering. You can quickly see who is most efficient at working the system, or who makes the most upsells, and adjust rewards or training as appropriate. 5 – Access your information from anywhere EPOS systems are cloud-connected, and accessible from anywhere in the world. Even when you’re on business trips, you never have to be disconnected from your business. You can oversee it from anywhere, seamlessly. Eurostop is one of the top providers of EPOS and ERP systems, with software in more than 12,000 retail outlets around the world. If you’re ready for a better way to manage your retail operation, contact us to learn more.
What is Mobile Point of Sale? Your Guide to MPOS Systems
These days, you’d be hard-pressed to find a simple cash register being used to ring up sales at any retail establishment. Technology is advancing at an impressive rate, and the impact is not lost in the retail arena. In a connected world, where omnichannel is key, digitally connected systems are in fact indispensable. These software systems can provide retailers with a host of different features and benefits to assist and empower them do everything from process sales (POS, MPOS) to enhancing customer relationships (ERP software). However, it’s important to understand why mobile point of sale systems are so important for the retail sector, as well as some of the advantages they can provide. That’s why the team from Eurostop has gathered an in-depth guide for you here about the uses and benefits of MPOS software. What Exactly is a Mobile Point of Sale System? Before diving into the benefits and other details of mobile point of sale systems, it’s important to have a clear understanding of precisely what they are and how they work. Unlike traditional POS systems that store customer data and take transactions at a fixed till point, MPOS systems are completely mobile. This enables retailers the freedom to get out from behind the cash desk and help customers from anywhere on the shop floor, or even outside a brick and mortar store, while still having all the features of a traditional POS system at their fingertips. Mobile POS systems often consist of mobile devices such as tablets, handheld units or smartphones that take the place of traditional cash registers or point of sale systems. They can also come equipped with add-ons, such as card readers, chip scanners, receipt printers, and other components. In terms of software, the MPOS system links all of these components together, using innovative cloud technology that helps you to track sales better, help customers, and provide any other necessary information to complete sales from any location, as long as there’s a wireless connection. Top 5 Factors to Review When Choosing a Mobile POS System If you’re considering investing in a mobile POS system, there are some important things to make note of, such as: Support for Mobile Payments: These days, many transactions are processed utlising customer smartphones with mobile wallets – the uptake of which has been accelerated by the COVID-19 pandemic, which saw shoppers and retailers curtailing the use of cash. So it’s important to make certain that any mobile POS solutions you implement are compatible and designed for a range of payment methods including mobile payments. This way, your customers can select to use options such as Google Wallet, Apple Pay, and other options, whatever is most convenient for them, which will enhance your brand experience. Most important, you don’t risk losing a potential sale. Support for EMV Chip Credit Cards: Credit cards are created with EMV chips, making swiping unnecessary. Contactless payments are also possible if the sales value is under the contactless limit, or the credit card is simply inserted into a card reader located under the MPOS device’s pin pad, making the process extremely simple. We recommend selecting a vendor that supports an all in one device which will processes integrated payments. This means that your store associates won’t have to carry a separate PDQ (credit and debit card) machine and neither will they rely on a reliable wireless connection, all of which makes the solution truly mobile. Support for Multiple Registers: For large retailers, you’ll need to ensure your mobile POS system can handle multiple registers and transactions simultaneously. Not only will this make the transaction process more efficient, but also offer your shoppers a choice of options and enable you to grow your business without the need to invest in new point of sale software/hardware as you scale up. Reliable Barcode Scanning: Every interaction at payment has the potential to impact the experience that your customer has with the brand. So a seamless checkout experience with accurate and robust barcode scanning is essential. Make sure that your solution uses technology that can scan barcodes reliably every time. Some solutions use phone cameras, or a separate scanning device, but these can be unreliable and increase the footprint of your mobile solution. Even better is an integrated scanner, which will enable you to add items to the sale quickly from the same device, with accurate pricing and promotion information. Top Benefits of Implementing a Mobile POS System There are many benefits to implementing a mobile POS system in your retail establishment. Some of them include: Increased Security: Mobile retail systems help provide your customers with increased security. This is because they all need to comply with PCI guidelines or EMV technology, which offers safer transactions than other alternatives. Reduced Wait Times: With MPOS solutions, you’ll no longer have to risk losing business and a potential sale due to the sight of long queues and increased wait times. As well as assistants behind the cash desk, you will have the flexibility to deploy additional mobile staff on demand to process transactions and assist with customer queries directly on the shop floor. This is especially useful for busy promotional periods or during peak hours. Added Floor Space: One of the biggest advantages of MPOS systems is that they don’t take up any floor space like traditional POS systems. This means more room on the floor to highlight your products. In addition, where social distancing has become mandatory during the COVID pandemic, mobile POS units can give you the added flexibility to make smart use of your space. Customer Data Collection: MPOS systems help you collect important data about your customers from purchase history and preferences to personal information like emails and phone numbers. This makes it easier to implement loyalty programmes and assists you in providing a personalised service when they walk through the door. Easy Reporting: Being able to analyse performance and react to changing footfall, environmental factors and promotional campaigns is paramount to a growing retail business.
Why Your Business Needs to Invest in A Modern Retail EPOS Software System
For years, Electronic Point of Sale (EPOS) software has been growing in use, and it’s easy to see why. EPOS systems help tie together every aspect of your retail operations and can even be linked to other business systems, such as your inventory, ERP, accounting or CRM systems, to yield further benefits. Today’s EPOS software solutions can do so much more than simply provide a platform for taking sales. If you’re still using older software and entry systems that are little more than glorified cash registers, your operation could see so many benefits from upgrading. In this article, we’ll talk a bit about how retail EPOS software can radically change how you conduct sales and track your inventory – changing the in store experience all for the better. Seven Reasons It’s Time to Upgrade Your EPOS Software Accept a wider range of payments Any till or EPOS system can accept payments – but in a global sales environment, you need options for taking payments in as many forms as possible. Along with standard forms of payment like cash and credit card, modern EPOS systems can take several other forms of payments such as mobile wallet payments, multi-tender payments, deposits and more. The easier it is for your customers to pay, the more they’ll come to prefer you over the competition. This can be particularly vital if you’re expanding operations into countries where you have a minimal physical presence and need ways of handling local payment methods. An all-around better customer experience Retail EPOS software makes life easier for your customers in multiple ways. Beyond accepting more types of payments, your sales staff will easily be able to access product and other inventory data from across your store estate – allowing them to respond to enquiries, giving out accurate information to allow customers to purchase what they want in the most convenient way possible. Never miss a potential sale! Providing a personalised service also becomes possible with inbuilt loyalty systems; and that’s vital as customisation becomes a key differentiator on a competitive high street. Your systems build up knowledge of what your customer preferences are, so why not upsell by recommending other products they may like, or reward loyal customers with targeted promotions? Even when handling standard in-person sales, a good EPOS will speed up processing at till point, reducing queues and also errors. Products can be scanned with prices, markdowns and promotions all applied correctly and securely. This not only adds up to an improved customer experience – and your customers will appreciate it, but it also ensures that your sales data is correct and free from manual processing errors or fraud. Detailed inventory tracking Inventory tracking is standard in any modern EPOS software, and it’s vital for improving efficiency within your retail business. There are no more entering sales figures by hand, a time-consuming and error-prone process. Every sale of every product, via every point of sale, is tracked and synchronised instantly in real-time across your store estate and in your central inventory management or ERP system. This single view of stock is essential when managing customer demand and your retail business effectively. Deep analysis of your sales data By tracking inventory over time, you gain access to a wealth of data on sales trends and how well particular product lines are doing, right down to SKU level – colour and size. You can gauge customer interest – particularly if the EPOS is also tied into your Customer Relationship Management (CRM) system. Report on sales on a daily, weekly, monthly, or yearly basis. Identify your best salespeople, or which products have the most appeal to various locations or demographics. Since all this information is real-time, you get up-to-the-second reports whenever you need, enabling you to respond just as quickly There’s no easier or more robust option for staying on top of your sales figures, no matter how large or sprawling your operation may be. Plus, as time passes, you’ll amass a huge amount of historical data which can then be analysed to predict future trends. This allows for precise ordering, store allocation and stocking. Improved accounting and cash management With all data tracking being handled electronically, accounting and cash management become far easier as well. System data will be more reliable, with automated systems in place to ensure all the numbers add up. Also, since all transactions are tracked including post-sale activity, this means actions such as refunds or exchanges are also instantly entered into the system and accounted for. Reconciling your books has never been easier, with fewer opportunities for human error to cause problems. Plus, since EPOS systems can track employee behaviour, you’ll be able to easily spot your best representatives, so that you can make the most of their skills and strengths. Electronic receipts and other reduced paper waste Paper receipts are quickly going away, and that’s great for both the environment and your budget. EPOS systems can easily generate electronic receipts or create digital equivalents for any other type of paperwork as well. Employees will be more efficient, if they never have to manage and store paper. They’ll lose fewer documents, and spend less time creating them in the first place. In addition, digital receipts offer further marketing opportunities. We touch on this further in the next point, but if your systems are GDPR compliant and allow you to collect marketing preferences, then why not use your digital receipts to inform your customers of relevant promotions, or take the opportunity to upsell similar products that may be of interest, based on purchase history? This can work to the advantage of the customer as well, since you can harvest their email address and email them any crucial documents – making it harder for them to lose important paperwork. It’s also simpler to re-send any documents they might need, with very little hassle. Leverage your EPOS for improved marketing When your EPOS and CRM systems are linked, there are nearly endless opportunities for improved marketing. Just as a few examples: Do deep
The Top 5 Retail POS System Advantages for Retailers & Consumers
These days, if you’re a retailer, implementing a reliable retail POS system is a must. Not only will it facilitate your retail processes, but it will also make the purchase journey much easier for customers, improving the in store experience and brand loyalty. As one of today’s leading retail EPOS systems providers, the team from Eurostop wanted to highlight some of the benefits.
All Watches enhance customer experience by adopting Eurostop POS and Loyalty Systems
Cloud-based solution provides cost-savings as an alternative for SMEs to eliminate the high cost of physical servers Dashboard monitoring provides remote performance monitoring and tracking, on demand and in real-time Improved CRM enhances customer experience both online and in-store “Eurostop has a very capable and responsive team that is able to drive the project implementation with go live extremely quickly” Darren Ng, Managing Director The Challenge With decades of watch retailing experience, All Watches provide the best retail experience to their customers by focusing on the quality of their products. Being an exclusive distributor of luxurious and branded watches, they strive to deliver exceptional service and products. Through their retail experience and ongoing years of success, All Watches has grown into five retail stores across the country, including one store across the border, in Kuala Lumpur, Malaysia. Due to this business expansion, they have frequent stock movements between the stores; i.e. from warehouse-to-store, store-to-store transfers, and vice-versa. The strenuous manual processes within operations had escalated, leading to balance discrepancies of stock-on-hand and at stock-take audits. Concurrently, customer details were also being recorded and stored manually in a logbook to allow the staff to keep track of past purchases and records. With these manual processes in place, there were understandably issues with data accuracy and also complications within the stores’ daily operations. The Solution The All Watches team was aware of the functionality shortfall with their existing POS system and how it was affecting the smooth running of their retail stores, and were therefore looking for a replacement system. After a couple of meetings and a product demonstration session with Darren Ng, the Managing Director, Darren was convinced that Eurostop’s POS system would be the ideal solution to address their business problem. The solution would ensure that the inventory, stock movements, and transfers would automatically update in the system and provide real-time information. Eurostop’s team also showcased their Loyalty system which tracks customer records and purchase history. Customer data, including member registration details, purchase history, deposits, loyalty points, rewards and other personal information are also automatically updated in the system upon successful registration. The All Watches team was impressed with the overall product demonstration and the benefits that the retail systems would bring to their business. The team also concluded that the Eurostop POS system came with a comprehensive list of features as standard, and yet could be customised according to their specific needs. The team’s capabilities and resourcefulness were the key factors that made them the chosen supplier. The Result The rollout was quick and efficient, with Darren Ng, Managing Director, commenting “Eurostop has a very capable and responsive team that is able to drive the project implementation with go live extremely quickly. They have a responsive support team which is crucial to our retail operations.” A single view of stock across stores The retail team and store staff members are now able to view stock movements in between stores, check product availability, sales commission, and customer information across all stores, from any store. The new retail POS system not only helps to record accurate stock levels, but it has also streamlined workflow by eliminating time consuming manual processes. Seamless customer registration for membership Eurostop’s Loyalty system enables customers to register remotely via their mobile, while browsing through the store. This enhances their in-store experience by reducing waiting time at the counter, which has been particularly useful in the current COVID-19 climate. Upon successful member registration, this information is then reflected instantly in the POS system. Darren said “The customer loyalty module really allows us to improve on our CRM efforts”. Real-time information and dashboard Above all else, the integrated systems provide visibility of real-time data. At the same time, the retail solution also provides a customised management dashboard to allow the management team to make informed decisions and increase operational efficiency. The management team can easily view information such as sales by store, product, customer, stock balance, and more. With this information, All Watches can further enhance their customers’ experience by targeting them with relevant content online and focusing on their needs while in-store. “A responsive support team which is crucial to our retail operations.” Darren Ng, Managing Director All Watches About All Watches All Watches is a reputable and trusted brand with a notable heritage as a timepiece specialist. With extensive experience in the horology industry, Mr Sunny Ng started All Watches in 1984 at Lucky Plaza and later with a second store at Wisma Atria. In 1996, All Watches created a shop-in shop concept first at BHG Bugis Junction and later at OG, Albert Complex. Through the years, All Watches has grown from one shop in 1984 to the current 6 point of sales, including 1 in Kuala Lumpur, Malaysia. With 34 years of retail experience and success, trust and support; All Watches is now the authorised retailer of over 50 established international watch brands, including high-end prestigious names such as Omega, Tudor, Tag Heuer, Breitling, Mont Blanc, and international brands such as Longines, Rado, Ball and Tissot.
Everbest optimises operations and performance by adopting Eurostop MPOS, POS & Retail Systems
A fully integrated system that streamlines internal and external processes Provides up-to-date data consolidation and real-time inventory movement Automates manual work and repetitive tasks to save time and provide true data accuracy “The Eurostop system has really helped save a lot of time in both our internal and external processes” Irene Chan, Business Development Manager The Challenge Everbest base their business model on prioritising meeting customers’ needs and wants. They strive to produce affordable shoes and handbags without compromising on quality. Having a global presence within Southeast Asia, the UK, Mauritius and Australia, Everbest is constantly looking for ways to improve their business performance and to exceed their customers’ expectations. In Singapore alone, Everbest’s presence includes five boutique stores and sixteen consignment stores. To ensure product availability at all times, there are a lot of stock movements between these stores, which had become a challenge to manage. Without a proper system to perform daily tasks and support their primary processes like syncing stock transfers, membership management, sales promotions and consolidation of stock balance etc., the team had to carry out these tasks manually which was not only unproductive, but also prone to human error. The Solution Everbest base their business model on prioritising meeting customers’ needs and wants. They strive to produce affordable shoes and handbags without compromising on quality. Having a global presence within Southeast Asia, the UK, Mauritius and Australia, Everbest is constantly looking for ways to improve their business performance and to exceed their customers’ expectations. In Singapore alone, Everbest’s presence includes five boutique stores and sixteen consignment stores. To ensure product availability at all times, there are a lot of stock movements between these stores, which had become a challenge to manage. Without a proper system to perform daily tasks and support their primary processes like syncing stock transfers, membership management, sales promotions and consolidation of stock balance etc., the team had to carry out these tasks manually which was not only unproductive, but also prone to human error. The Result Streamlined sales and inventory management processes The new integrated systems streamline operational processes within the five boutique stores and sixteen consignment stores. It has enabled the Operations team to eliminate manual data reconciliation and work efficiently by optimising inventory management across all channels. As a result, this has allowed Everbest to reassign the employees’ roles to take on new tasks that require new sets of skills. Real-time data management “The management reports have enabled us to have true visibility of real-time data” Irene Chan, Business Development Manager The new integrated systems streamline operational processes within the five boutique stores and sixteen consignment stores. It has enabled the Operations team to eliminate manual data reconciliation and work efficiently by optimising inventory management across all channels. As a result, this has allowed Everbest to reassign the employees’ roles to take on new tasks that require new sets of skills. Enhancing the overall customer experience Lastly, the newly integrated retail systems not only help to streamline internal and external processes, but this solution has ultimately enhanced their customer in-store experience. Everbest can now supply according to their customers’ demands. Having complete visibility of all product information means that they can ensure availability across all channels, at all times. About Everbest Everbest Shoes & Handbags grounded its roots in Singapore in 1979. Together with a team of employees spearheaded by the founding directors, Everbest Shoes & Handbags has steadily grown to be an international brand. Now Everbest Shoes & Handbags has stretched its wings across the Asian Continent. Satisfying customers’ need is one the critical factors to success, to enable that Everbest Shoes & Handbags has gradually broadened their product range. Initially Everbest Shoes & Handbags started out only manufacturing Ladies Shoes, now the product range has extended to Men’s Wear and Handbags. Nonetheless, leather shoes are not customised to everyone’s needs, a sister brand Tracce shoes was launched specialising in synthetic leather. With constant demands, Everbest Shoes & Handbags is always thinking of ways improving and designing shoes to accustom to customers wants. Throughout the establishment of Everbest Shoes & Handbags, their core philosophy is to design simple, luxury and value for money shoes without compromising quality. These values will continue to drive Everbest Shoes & Handbags forward into the future.
Kwang Sia improve productivity by using Eurostop POS and Loyalty systems
Fully integrated system across all brands and channels, including ecommerce and in-store traffic count, streamlines processes Real-time inventory management optimises supply chain resulting in overall efficiency of operations Centralised CRM system improves customer relationships and results in enhanced customer satisfaction “The Eurostop team goes the extra mile during a project, from the beginning to the end” Esther Chan, VP Kwang Sia The Challenge When embarking on creating an omnichannel and multichannel experience for customers, retailers are faced with the complexity of collating information and data promptly. This was exactly the pain point for Kwang Sia; managing 10 different brands across multiple channels can be quite challenging and without the right systems in place it can be unmanageable. Kwang Sia was looking for a solution that would streamline their current supply chain processes; from improving order tracking and fulfilment, to managing their existing customers across all brands. The system needed to have a centralised database and CRM system to provide visibility of real-time data and information to improve operational efficiency and inform better decision making. The Solution The Kwang Sia team was impressed by Eurostop’s retail solutions, especially the e-pos and e-loyalty system that could help improve their overall business. After a couple of meetings and product demonstrations, Kwang Sia was convinced that Eurostop’s award-winning retail solutions would fit their business needs. Eurostop was the chosen supplier because of its ability to meet their requirements – to streamline processes and optimise workflow across the supply chain, eliminating repetitive tasks like importing and exporting data from the various data sources. The solution would provide customised real-time sales reports and dashboards to monitor business performance. Finally, the after-sales support service that was offered won them over. The Result Swift rollout and project support for immediate business benefits With the support of the experienced Eurostop project team, the rollout of the project was implemented swiftly and with minimal disruption. Eurostop fully committed to ensure that the system was installed on time and the data migration was completed seamlessly for Kwang Sia, with operational efficiency maintained at all times. As a result, Kwang Sia is now able to analyse sales performance both in-store and online, monitor stock movements, in-store traffic counts and have true visibility of customers’ data. Real-time inventory management for operational efficiency Kwang Sia can now leverage the e-pos and inventory system through mobile technology to improve customer satisfaction. The overall system, inclusive of their e-Commerce store, is fully integrated to provide real-time information which will provide benefits such as the ability to monitor stock movements and to simplify stock take processes across multiple channels. “A customized and integrated solution that meets our needs” Esther Chan, VP Kwang Sia Centralised CRM system with e-loyalty across all brands With a centralised CRM system, Kwang Sia can enhance customer experience by using the integrated e-loyalty system. So now, their customers can shop, collect and redeem points and rewards across all their brands. The e-loyalty system also consists of digital receipts or e-Receipts of past transactions for digital consolidation of records. Additionally, the application is also integrated to both online and offline stores where customers can connect directly via social media channels or contact the preferred store directly via WhatsApp. Eurostop’s e-loyalty system also provides an in-store booking system from within the application to control crowd limits and in-store visits, which has been particularly useful during the challenging COVID pandemic. Kwang Sia’s customers can now pre-book, cancel and rebook appointments using hourly slots at their preferred store. About Kwang Sia With more than thirty years of experience, Kwang Sia is a leading premium fashion retailer in Southeast Asia. Headquartered in Singapore, they have a retail network across Singapore and Thailand. They are the partner of choice for leading global fashion brands such as A Bathing Ape, Diesel, Gerts, HUGO BOSS, Max Mara, MAX&Co., Marella, Weekend by Max Mara, We Are Special, Y-3, and Versace. Their retail philosophy is guided by their understanding of the needs of their discerning customers who value quality and service, as well as their innate understanding of each of the brands in their diversified portfolio. They create a complete retail experience for their customers; beginning from immaculate stores in premier retail malls to impeccable and highly personalised service of their staff.