Eurostop’s ERP and POS solutions transform Sandersons Department Store’s operations through a focus on security, fulfilment, and application integration.
By replacing Sandersons’ manual processes with Eurostop’s Fulfilment solution and integrated mobile stock and warehouse apps, SKapp and WHapp, Eurostop significantly reduced order picking, packing, and despatch times.
Additionally, Eurostop’s seamless web integration has empowered Sandersons to handle a near-doubling of web sales during peak seasons like Black Friday and Christmas.
The Challenge
Sandersons needed a solution with robust security, reliable support and features tailored for department stores.
The Solution
Eurostop Products Deployed
To address Sandersons’ specific requirements, Eurostop implemented a comprehensive suite of products:
- e-pos touch (Hardware & Software): Modern and user-friendly point-of-sale systems for efficient in-store transactions.
- e-rmis: A robust Enterprise Resource Management Information System to manage inventory, purchasing, and core business operations.
- e-cubes: Flexible business intelligence tools for in-depth data analysis and reporting.
- WHapp & SKapp: Warehouse and Stockroom apps for mobile access and real-time stock control and warehouse management.
- Fulfilment: Integrated e-commerce fulfilment solution to streamline online order processing and delivery.
The Result
- Increased efficiency: Eurostop’s Fulfilment solution and integrated mobile apps dramatically improved order processing speed at Sandersons.
- Enhanced scalability: Sandersons successfully managed a near-doubling of web sales during peak seasons with Eurostop’s web integration and streamlined processes.
- Improved customer satisfaction: Faster order fulfilment translated to an elevated positive customer experience.
- Enhanced security: Robust data security and backup systems provide peace of mind and protection against potential cyber threats.
- Strong partnership: Eurostop fostered a collaborative relationship, focused on communication and trust.
- Implementation success: Eurostop’s rapid implementation and rollout processes ensured a quick turnaround. The critical Phase 1, encompassing data import, warehouse and store integration and web integration with Visualsoft (using Eurostop’s API call), was completed within an impressive 4 weeks. This minimised disruption to Sandersons’ operations and allowed them to resume normal business activities swiftly.
Fulfilment Benefits Realised
Sandersons achieved significant improvements with their fulfilment operations:
- Faster order fulfilment: Automated processes and real-time inventory data ensure faster order processing and quicker deliveries.
- Reduced errors: Elimination of manual processes minimises the risk of errors in order picking and packing.
- Enhanced customer satisfaction: Faster deliveries and improved order tracking keep customers informed and happy, increasing loyalty.
- Increased online sales: Improved fulfilment efficiency allows Sandersons to handle a higher volume of online orders and capitalise on growing e-commerce trends.
Nicole, E-commerce Manager at Sandersons, stated: “Eurostop’s Fulfilment solution and ‘SKapp’ and ‘Whapp’ apps have been instrumental in improving our efficiency and handling our increased web sales. We especially appreciate the responsiveness and collaborative approach from the Eurostop team.”
Key Takeaways
This case study demonstrates the transformative power of Eurostop’s solutions. By prioritising security, fulfilment and application integration, Eurostop empowered Sandersons to achieve significant efficiency gains, improved scalability and an enhanced customer experience.
About Sandersons
Sandersons was founded in 2016 by husband-and-wife Mark and Deborah, their vision was to create a boutique department store offering ‘something ‘different’ to your average high street department store. Sandersons put their pride in offering exceptional customer service through their excellent knowledge of all their merchandise
Now with stores in Sheffield and Stroud Sandersons offer a wide range of national and independent brands across their departments including Menswear, Ladieswear, fragrance, bags and accessories, shoes and homeware. Sandersons also carry much loved brands such as Barbour, BOSS, Holland Cooper, Weekend Maxmara, Jacob Cohen, Parfums de marly and many more
